FAQ's - ALL Stash Boxes
HOW DOES THIS WORK?
Place your order online and your Stash Box will be carefully packed full of our scrumptious baked good and shipped out to you within 2 to 3 business days.
HOW MUCH DOES IT COST AND IS SHIPPING EXTRA?
The Premium Stash Box is $25.99, shipping is $10.99 flat rate across Ontario, plus tax.
The Ultimate Stash Box is $45.99, shipping is $14.99 flat rate across Ontario, plus tax.
WHERE DO YOU SHIP TO?
We ship within Ontario only at this time.
WHEN WILL I RECEIVE MY BOX?
Delivery within Ontario is usually overnight. If you live in a remote location in Ontario, then your delivery may take an extra day or two.
Please Note, delivery services are not available on weekends or public holidays. Orders placed on Friday, Saturday or Sunday will be processed on the following Monday and will be shipped out to you within 2 business days.
CAN I ORDER JUST ONE BOX, ONE TIME?
Yes, you can. When you make your purchase, it is for that one time only - this is not a subscription and you will not be billed again unless you place an order again.
WHAT IF I WANT TO RECEIVE A BOX EVERY MONTH?
Subscribe to our email newsletter and we will send you an email with quick links to make monthly re-ordering easy.
CAN I SEND A BOX AS A GIFT?
Yes, you can. Enter your recipient's details and we’ll ship the box to them directly. We’ll also include a little card with a message from you.
CAN I CUSTOMIZE MY ORDER?
You can send an email to us if there is something specific you want in the box but otherwise it is up to Queen Baker.
DO I HAVE TO BE HOME TO RECEIVE IT?
No, the courier will leave the package at your front door. Since these are freshly baked products, please consider having your box delivered to your comfy air-conditioned place of work during the hot summer months.
WHAT DO I DO IF MY BOX IS DAMAGED IN SHIPPING?
Please call us right away and we’ll make it right.
WHAT IS YOUR REFUND POLICY?
Please call us right away. It's important to us that you're happy.
ABOUT OUR BAKED GOODS:
WHAT TYPE OF INGREDIENTS DO YOU USE?
Real salted butter, flour, sugar, semi-sweet chocolate, egg and 10 % cream.
DO YOUR PRODUCTS CONTAIN NUTS / DAIRY / SUGAR?
We are a nut free facility. All of our products contain dairy and sugar.
ARE THERE ANY PRESERVATIVES OR ADDITIVES IN YOUR PRODUCTS?
Good heavens no! None at all.
DO YOU HAVE FOOD OR SAFETY MANUFACTURING PROGRAMS IN PLACE?
We are a Public Health approved commercial kitchen, with health and safety guidelines that are updated regularly. CFIA has recently inspected our facility and our packaging and has found all to be satisfactory. (This is the highest rating!)
DO YOUR BAKED GOODS CONTAIN TRANS FATS?
There are no trans fats only butterfat. The best kind of fat.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
Our products are made with butter, which is a natural preservative. Shortbread packaged is good for 60 days. Tarts and Brownies, packaged are good for up to 20 days. Crack is shelf stable for 6 months. You can freeze all of our products. The scones and cookies are made fresh so please eat them right away or store them in your freezer. Never microwave the scones, please heat up in a toaster oven or oven at 350 for a few minutes.
HOW DO I STORE YOUR PRODUCTS? DO THEY NEED TO BE REFRIGERATED?
The fruit tarts should be refrigerated and everything can be frozen. Most items need to be stored in a cool dark place. They should not be exposed to direct sunlight.