Thank you for thinking of us! Questions? Call 905 579-BAKE

FAQ's - Subscription Boxes

HOW MUCH DOES IT COST AND IS SHIPPING EXTRA?
The Premium Stash Box is $24.99, shipping is $9.99 flat rate across Ontario, plus tax.

The Ultimate Stash Box is $45.99, shipping is $9.99 flat rate across Ontario, plus tax.

WHERE DO YOU SHIP TO?
We ship within Ontario only at this time.

WHEN IS THE DEADLINE TO PLACE AN ORDER?
Place your order on or before the 2nd Friday of the month.

WHEN WILL I RECEIVE MY BOX?
You should receive your order on or before the 3rd Friday of the month. If you live in a remote location in Ontario, then your delivery may take an extra day or two.

HERE’S THE SCHEDULE:

 

ORDER by the end of the 15th day and it will ship out to you on the 20th of the month unless that day is a Friday. 

DO I HAVE TO BE HOME TO RECEIVE IT?
No, the courier will leave the package at your front door. Since these are freshly baked products, please consider having your box delivered to your comfy air-conditioned place of work during the hot summer months.

HOW DO I CANCEL MY SUBSCRIPTION? 
Sign in to your account and click the unsubscribe.

WHAT DO I DO IF MY BOX IS DAMAGED IN SHIPPING?
Please call us right away and we’ll make it right.

WHAT IS YOUR REFUND POLICY?
Please call us right away. It's important to us that you're happy.

CAN I ORDER JUST ONE BOX?
Yes, you can. Just cancel your subscription after you receive it.

CAN I SEND A BOX AS A GIFT?
Yes, you can. Enter your recipient's details and we’ll ship the box to them directly. We’ll also include a little card with a message from you.

CAN I CUSTOMIZE MY ORDER?
No, I’m sorry you cannot have your box customized.

 

ABOUT OUR BAKED GOODS:

WHAT TYPE OF INGREDIENTS DO YOU USE?
Real salted butter, flour, sugar, semi-sweet chocolate, egg and 10 % cream.

DO YOUR PRODUCTS CONTAIN NUTS / DAIRY / SUGAR?
We are a nut free facility. All of our products contain dairy and sugar.

ARE THERE ANY PRESERVATIVES OR ADDITIVES IN YOUR PRODUCTS?
Good heavens no! None at all.

DO YOU HAVE FOOD OR SAFETY MANUFACTURING PROGRAMS IN PLACE?
We are a Public Health approved commercial kitchen, with health and safety guidelines that are updated regularly. CFIA has recently inspected our facility and our packaging and has found all to be satisfactory. (This is the highest rating!)

DO YOUR BAKED GOODS CONTAIN TRANS FATS?
There are no trans fats only butterfat. The best kind of fat.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
Our products are made with butter, which is a natural preservative. Shortbread packaged is good for 90 days. Tarts and Brownies, packaged are good for up to 30 days. Crack is shelf stable for 6 months. You can freeze all of our products.

HOW DO I STORE YOUR PRODUCTS? DO THEY NEED TO BE REFRIGERATED?
The fruit tarts should be refrigerated and everything can be frozen. Most items need to be stored in a cool dark place. They should not be exposed to direct sunlight.