FAQ's
HOW DOES THIS WORK?
Place your order online, choose shipping, free no-contact pick up or local delivery for $10 and your order will be carefully packed full of our scrumptious baked goods and ready to go.
PLEASE NOTE: Local delivery is to these areas only. We deliver to AJAX (east to Westney, north to Taunton) WHITBY, BROOKLIN (north to Conlin Road), OSHAWA (north to Conlin Road), BOWMANVILLE (north to 407, east to Lambs Road)
HOW DO I DO A STORE, NO-CONTACT PICK UP? For no contact pick up, choose that option at check out. When you get a notice that your order is ready, please run over here to grab it! ;)
Enter our store and see your bag with your name on it in the customer pick up area. A no-brainer? Organized alphabetically according to first name. Our pick up hours are flexible and please let us know when you prefer.
HOW MUCH DOES IT COST AND IS SHIPPING EXTRA?
Flat Rate Shipping for Ontario and Quebec is $16
For the rest of Canada flat rate shipping is $36
WHERE DO YOU SHIP TO?
We ship across North America. Shipping to the US is a whole different ball of butter so please contact us for a quote before you order.
WHEN WILL I RECEIVE MY BOX?
Delivery within Ontario is usually overnight. If you live in a remote location in Ontario, then your delivery may take an extra day or two. We will send you a tracking number.
PLEASE NOTE: Delivery services are not available on weekends or public holidays. Orders placed on Friday, Saturday or Sunday will be processed on the following Tuesday and will be shipped out to you within 2 business days.
WHAT IF I WANT TO RECEIVE A BOX EVERY MONTH?
That tells us how smart you are. Please contact us at info@eatmyshortbread.com.
CAN I SEND A BOX AS A GIFT?
Yes, you can. Enter your recipient's details and we will ship the box to them directly. We’ll also include a little card with a message from you, if you like. Please add your message in the notes section of the order form.
CAN I CUSTOMIZE MY ORDER?
You can send a note to us if there is something specific you want in the box but otherwise it is up to Queen Baker.
DO I HAVE TO BE HOME TO RECEIVE IT?
Chances are you will be home, but if not, the courier will leave the package at your front door. Since these are freshly baked products, please consider having your box delivered to your comfy air-conditioned place of work during the hot summer months.
WHAT DO I DO IF MY BOX IS DAMAGED IN SHIPPING?
We use a non crushable box that can hold up to 200lbs. so damage is not likely but if it is send us a picture. We'll talk. UPS treats our boxes like footballs, even though there is a fragile sticker on the box.
WHAT IS YOUR REFUND POLICY?
It's important to us that you're happy. Recognizing that these are unprecedented times, we are less likely to refund if your unhappiness is due to shipping delays, broken tarts or crushed dreams. If you are not satisfied with the taste of the baked goods, that’s another story. Like a fairy tale, ‘cuz that like never happens.
ABOUT OUR BAKED GOODS:
WHAT TYPE OF INGREDIENTS DO YOU USE?
Real Gay Lea salted butter, flour, sugar, callabaut semi-sweet chocolate, egg and real Gay Lea cream. 100% Canadian products.
DO YOUR PRODUCTS CONTAIN NUTS/SESAME SEEDS?
We are a peanut and tree-nut, sesame seed free facility.
ARE THERE ANY PRESERVATIVES OR ADDITIVES IN YOUR PRODUCTS?
Ew, David. No.
DO YOU HAVE FOOD OR SAFETY MANUFACTURING PROGRAMS IN PLACE?
We are a Public Health approved commercial kitchen, with municipal health and safety guidelines that are updated regularly. CFIA has recently inspected our facility and our packaging and has found all to be satisfactory. (This is the highest rating!)
DO YOUR BAKED GOODS CONTAIN TRANS FATS?
There are no trans fats only butterfat. The best kind of fat.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
Our products are made with butter, which is a natural preservative. Storing them in a dark cool place is best at room temperature if you will eat them within 2-4 days but if you need more time, freeze them. Keep everything in the original packaging or in a ziplock bag.
Shortbread packaged is good for 180 days at room temperature.
Tarts, packaged are good for up to 7 days at room temperature.
Craic is shelf stable for 6 months at room temperature.
You can freeze all our products.