Thank you for thinking of us! Questions? Call 905 579-BAKE

FAQ's

WHAT TYPE OF INGREDIENTS DO YOU USE?
Real salted butter, flour, sugar, semi-sweet chocolate, egg and 10 % cream

DO YOUR PRODUCTS CONTAIN NUTS / DAIRY / SUGAR?
We are a nut free facility. All of our products contain dairy and sugar.

ARE THERE ANY PRESERVATIVES OR ADDITIVES IN YOUR PRODUCTS?
None at all.

DO YOU HAVE FOOD OR SAFETY MANUFACTURING PROGRAMS IN PLACE?
We are a Public Health approved commercial kitchen, with health and safety guidelines that are updated regularly. CFIA has recently inspected our facility and our packaging and has found all to be satisfactory. (This is the highest rating!)

DO YOUR BAKED GOODS CONTAIN TRANS FATS?
There are no trans fats only butter fat. The best kind of fat.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
Our products are made with butter, which is a natural preservative. Shortbread packaged is good for 90 days. Tarts and Brownies, packaged are good for up to 30 days. Crack is shelf stable for 6 months. You can freeze all of our products.

HOW DO I STORE YOUR PRODUCTS? DO THEY NEED TO BE REFRIGERATED?
The fruit tarts should be refrigerated and everything can be frozen. Most items need to be stored in a cool dark place. They should not be exposed to direct sunlight.

DO YOU HAVE MINIMUM ORDERS?
Yes, shortbread 5 packs, butter tarts and brownies come in a case of 12. Minimum order is 1 case.
Shortbread Singles come in a case of 48. Minimum order is 1 case.
Crack comes in a case of 44. Minimum order is 1 case.

DO YOU OFFER DISCOUNTS ON LARGE ORDERS?
We offer a 5% discount on orders over $1000.

WHAT IS YOUR GUARANTEE & REFUND POLICY?
We stand behind each product that we make. If you are not satisfied, let us know. If you are satisfied, let us know that too.

DO YOU DO IN STORE PROMOTIONS?
Yes, the Queen Baker herself will come and provide samples to your customers.

DO YOU SELL WHOLESALE ONLY?
No, we also have a small retail café in the front of our manufacturing centre that offers daily baked goods and amazing coffee and teas.

WHERE CAN I BUY YOUR PRODUCTS AT RETAIL STORES?
See our complete list of retail partners here

HOW DO YOU SHIP YOUR PRODUCTS?
We use a local courier for the GTA and Zoom Shipr for the outside the GTA. We are members of CFIB and get a great deal on shipping. Zoomshipr.com guarantees the best rates.

HOW QUICKLY DO YOU PROCESS ORDERS?
Upon receiving the order, we can have it made and shipped within 48 hours.

DO YOU SHIP TO MY PROVINCE?
We can ship anywhere across our great nation or into the USA.

DO YOU SHIP TO THE USA?
Yes!

DOES EAT MY SHORTBREAD DO WEDDINGS OR OTHER PARTIES?
We love weddings and parties! Besides the bride or guest of honour, we promise you we will be the next thing talked the most. Think custom trays, individual little boxed treats or personalized baggies with ribbon. Bring us your dream and we can make it happen!